Resolve the dreaded HTTP Error 502.5 – ANCM Out-Of-Process Startup Failure

Cet article en francais

When I installed Sitecore 10, I got this ANCM Out-Of-Process error while trying to connect to the identity server.

This could be reproduced easily when trying to connect to the identity server with this URL:


Looking at the Event Viewer (Windows Log/Application), I could see a much better description of the error

I have installed numerous versions of Sitecore on my computer. Right now I have 9.0.1, 9.3 and 10.0 running simultaneously. What the error says is that I need a specific version of Microsoft.NETCore.App (2.1.16) that was obviously not installed by SIA when I installed Sitecore 10.0.

You can check which versions are installed by opening a Powershell window and type the command

dotnet --info

I can verify that I don’t have the runtime for Microsoft.NETCore.App 2.1.16

So I just downloaded the correct file from Microsoft .Net Core 2.1 Download page

After installing it, I can verify that the runtime is installed with Powershell

The page I tested to connect to the identity server is now working

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: